This reporting system is not for making general complaints. If you would like to make a complaint please click for further advice https://www.buckingham.ac.uk/about/handbooks/regulations-handbook/
What is Report + Support?

Report + Support is an online tool developed by Culture Shift where staff and students can report issues of Harassment, Sexual Misconduct and Assault, Bullying, Discrimination, Mental Health and Wellbeing, Hate Crime, General Support and Assault anonymously or via contacting an advisor to discuss. Report + Support is also home to information about internal and external support, policies and procedures and relevant  campaigns. 

Who can make a report?

University of Buckingham students and staff can make a report through Report + Support. Visitors are encouraged to report complaints through the University complaints process.

What happens when someone makes an anonymous report? 

The report will be viewed by one of the administrators below:

Dee Bunker - Head of Wellbeing, Skills and Diversity
Joanna Jackson - Student Conduct Manager
Diane Jackson-Gould - Head of Human Resources
Claire Croxall - Student Adviser Wellbeing, Skills and Diversity
Roy Davis - Student Adviser Wellbeing, Skills and Diversity
Julie Cakebread - Student Casework Officer
Aidan Conlon-Taylor - Student Casework Administrator

The administrator will first review the report to identify any risks that relate to duty of care. If no immediate risk is identified, no further, direct action will be taken. If any identifiable information is provided, the administrator will then remove the identifiable information.

The information kept will be for trend analysis and inform proactive prevention. 

What is the difference between anonymous and advisor reports? 

University of Buckingham does not know who has made an anonymous report, and therefore cannot reach out and provide support. Whereas if someone wants to receive support or consider informal or formal options to address a concern, they would make a named report and speak to an advisor. 

What happens when someone wants to contact an advisor?

If a student wants to speak with an adviser about a particular problem then the correct individual will be alerted and contact made. For staff HR will advise and offer assistance via Spectrum Life Employee Assist Programme.

An advisor may be a Mental Health Specialist, Counsellor, Drug and Alcohol Adviser, Mentor, Disability and Inclusivity Adviser or a member of the Student Conduct team.  The administrators , assign a case to the requested advisor. Each of the advisors are provided with a login and can only access cases that are assigned to them.

The advisor receives an email notification that a case has been assigned to them – no identifiable information is provided within this email alert. The advisor then logs into Report + Support to access information provided using their personal login details. The advisor then makes contact with the person who has made the report and they arrange a meeting to discuss the report. 

What action can you take from anonymous reports?
Information provided within anonymous reports will be used as statistical data to understand what is happening and to inform proactive prevention work. The administrators will work with areas identified to address any concerning trends. 

How will University of Buckingham  manage malicious complaints?
If a report is found to be malicious or vexatious, such reports will be addressed under existing student and staff procedures.

What do you do with the information gathered from anonymous reports?
The University  will do look at  trend analysis reporting and depending on the outcomes will be able to target and offer more support for those trends. 

What do you do with the data gathered from advisor reports?
The data collected from Report + Support is used to produce anonymised annual reports. These reports would include the number of cases, most reported types of harassment and location. 

How secure is the data and information sent through the system?
Data held on Report + Support is GDPR compliant and further information about how data is collected and stored is outlined in the Privacy Notice. The system has been security tested by both the developer, Culture Shift, and by University of Buckingham.  

How long is data sorted on the system?
We will only retain personal data for as long as necessary to fulfil purposes we collected it for. We will keep records of reports one year from case closure on the Report + Support system as outlined in the Privacy Notice. All personal data will be kept according to the Records Retention Schedule.



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